The Securities and Exchange Commission (SEC), under the leadership of Director-General Dr. Emomotimi Agama, has reiterated its commitment to using technology as a central pillar in rebuilding and sustaining investor confidence in Nigeria’s capital market. Dr. Agama made the remarks at the 2025 Customer Service Week event in Abuja, themed “Building the Market of the Future, One Interaction at a Time.”
He said that the Commission has rolled out several digital tools and platforms to streamline service delivery. These include digitised internal processes, online portals for regulatory filings, automated complaint mechanisms, and enhanced engagement with stakeholders via social media and other digital channels. The goal, he explained, is to reduce bureaucratic delays, increase transparency, and make capital market operations more user-friendly for both large institutional investors and smaller retail players.
While stressing the importance of technology, Dr. Agama was careful to note that the human element remains essential. He described frontline staff at the SEC—those who interact directly with investors and the public—as “true heroes,” stating that trust isn’t built by systems alone but also by how people feel treated, heard, and served. He pledged ongoing investment in digital infrastructure, frequent training for staff, and more robust tools to empower them in delivering superior service.
