The National Identity Management Commission (National Identity Management Commission) has launched new digital customer service channels, including a WhatsApp support line and live chat feature on its official website, aimed at improving access to identity management services for Nigerians and legal residents.
According to the Commission, the initiative is designed to provide faster, real-time responses to enquiries, reduce delays in service delivery, and minimize the need for physical visits to registration centres. Officials say the move forms part of ongoing reforms to modernise operations and enhance efficiency in National Identification Number (NIN) services.
The Commission added that the new platforms will improve user experience, strengthen public trust, and support broader digital transformation efforts within the public sector. It also urged citizens to rely only on verified official channels for information and assistance, warning against fraudulent platforms and misinformation related to identity services.
