The Federal Airports Authority of Nigeria (FAAN) has cleared ride-hailing platform Bolt to resume operations at Nigerian airports after both parties reached an agreement following a dispute that disrupted services and sparked complaints from passengers.
FAAN’s Director of Public Affairs and Consumer Protection, Henry Agbebire, said the agreement followed discussions aimed at resolving concerns surrounding safety, security and accountability involving commercial and e-hailing vehicles operating at airports.
Bolt Cleared To Resume Services
According to FAAN, Bolt has been authorised to immediately resume its airport operations.
The authority said the dispute was linked to concerns that had existed for several years, including unregulated passenger pickups, driver solicitation and accountability issues involving vehicles operating across multiple ride-hailing platforms.
FAAN apologised to passengers who experienced difficulties during the disruption, saying it had listened to public concerns and made necessary adjustments.
FAAN Denies Setting Taxi Fares
The authority also rejected claims that it had introduced or fixed airport taxi fares.
FAAN said the fares that generated public criticism were not newly imposed by the authority or created through its Airport Car-Hire Management System, known as ACHRAMS.
According to FAAN, the rates had existed previously but became more visible to passengers through the system. This led to comparisons with the lower fares typically offered by e-hailing platforms.
The authority stressed that ACHRAMS is an airport car-hire management system and not an e-hailing application. It said the platform does not compete with Bolt, Uber or other mobility services.
Talks With Other E-Hailing Platforms Ongoing
FAAN said it is still holding discussions with other e-hailing operators as it works towards resolving outstanding issues.
The authority expects the discussions to be concluded in the coming days, although it did not disclose which other platforms remain affected.
FAAN maintained that its actions were motivated by safety, security and regulatory concerns rather than commercial interests.
It also denied seeking to establish a monopoly over airport transportation and said it remained committed to ensuring passengers have access to safe and accountable transport services.
The authority again apologised for the inconvenience caused by the temporary disruption and thanked passengers for their patience and understanding.
